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Dear Kisaragi
  • Home
  • Shop
    • Pre-Orders
    • Enamel Pins
    • Lace Locks
    • Patches
    • Plushies
    • Resin Charms
    • Keychains
    • Stickers & Lanyards
    • Bundles
    • Package Insurance
    • All
  • Collections
    • Original Art
    • Demon Slayer
    • Sailor Moon
    • Studio Ghibli
    • Fan Art (Non-Series)
    • Collaborations
    • Patreon Vault
    • All Collections
  • Clearance
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Help Center

FAQ

Shipping

Do you accept orders placed outside of the US?

Yes I do! In order to keep International shipping at a low cost, international orders come with limited tracking, and do not include insurance unless you purchase that separately.

Unfortunately, resin charms cannot be shipped using the limited tracking option as they must be shipped in boxes (due to thickness) rather than a large envelope / flat

What are the shipping options for domestic orders?

USPS First Class Package and USPS Priority Mail. For the winter holidays I offer USPS Priority Mail Express. If you wish to purchase insurance please add the Package Insurance item into your cart!

If you wish to receive your package in a much more timely manner, please choose the express options when checking out. However, I cannot guarantee that your package will arrive in the estimated time.

What are the shipping options for orders placed outside of the US?

All international packages will be shipped through USPS. The cheapest option I can offer international customers is Global Post (LIMITED TRACKING). Orders that are 12oz and under in weight will be able to choose this option. These packages are sent in large envelopes/ flats. *The Limited Tracking option is not available in all countries.*

Any orders that weigh over 12oz will have the option of USPS First Class Package International and USPS Priority Mail International. If you want to be able to track your order at ease, please choose either of these options.

If you wish to receive your package in a much more timely manner, please choose the express options when checking out. However, I cannot guarantee that your package will arrive in the estimated time.

If you wish to purchase insurance please add the Package Insurance item into your cart!

What is the "Global Post (LIMITED TRACKING)" option?

For international packages I offer a cheaper option that cannot always be traced once it leaves United States. A tracking number is given however it is not guaranteed to be traced all the way to delivery to your country. You can try to use the given tracking number HERE if the tracking has not moved on the USPS website.

What if my package is lost?

Please contact USPS customer service at 1-800-275-8777. Once packages are handed over to USPS, this issue will be on their hands. Usually they will investigate and help you find your lost or delayed package.

Keep in mind if you are an international customer, check the tracking info in your local post as well. USPS will not always update once it reaches your country.

I am not responsible for lost packages once they have been handed over to the post office. If you wish to insure your package, please purchase carrier insurance.

Returns

Pin Quality

Resin Charm Quality

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